Privacy Policy

Ollo ("we", "us", "our") operates the Ollo mobile application (built via React Native/Expo) and the website at ollo.savvyx.app (collectively, the "Service"). We are committed to protecting the privacy of our users, particularly focusing on learners practicing English conversational skills.

By using the Service, you consent to the collection and use of information in accordance with this policy. If you do not agree with any terms in this policy, you must immediately discontinue use of our mobile app and website.

To deliver personalized AI tutoring, we collect the following categories of information:

A. Registration & Account Information: When you register, we collect authentication credentials, such as your email address, name, and profile details. Account creation and authorization are managed securely via Clerk.

B. Voice and Audio Recordings: When you interact with our AI Tutors and record your speech through the microphone tool, we capture your audio input. This audio is processed immediately to translate, transcribe, score pronunciation, and perform grammatical analyses.

C. Usage & Diagnostic Data: We collect analytics regarding app interactions (e.g., tutors selected, conversational scenarios active, streak details, lesson completions, and time spent). We also log device-specific data, including your IP address, operating system, browser type, and device type to diagnose server issues.

Speech processing is central to Ollo’s educational value. Here is exactly how we handle your voice:

• Real-Time Transcription: Your recorded speech is sent securely to Speech-to-Text (STT) models to generate text transcripts.

• Pronunciation Scoring: We analyze phoneme-level voice prints to cross-reference syllables and highlight mispronounced sounds (such as th-consonants, f/v vowels, and endings) common to native Mongolian speakers.

• LLM Evaluation: Transcripts are fed to secure Large Language Model (LLM) endpoints (e.g., OpenAI, Google Gemini) to generate contextual tutor responses, grammar corrections, and localized translation guides in Mongolian.

• Voice Data Protection: We do not use your raw voice recordings for any marketing campaigns or sell them to data brokers. They are used exclusively to calculate metrics, generate reviews, and improve the AI speech tutor engine.

We use the gathered data for purposes including:

• Operating, maintaining, and improving the Ollo app infrastructure.

• Tailoring lesson plans, accent feedback, and personalized exercises for Mongolian speakers.

• Maintaining gamified streaks, achievements, and active learning histories.

• Managing billing, subscriptions, and upgrades securely through Apple App Store and Google Play services.

• Providing customer support and responding to system requests or bug reports.

We do not sell your personal data. We share user information only in the following limited situations:

• Third-Party Service Providers: We partner with trusted companies to facilitate our service (e.g., Clerk for authentication, Supabase for cloud database storage, OpenAI and Google Cloud for AI API queries, and analytics providers). These providers only access data necessary to perform their technical duties.

• In-App Payment Processors: Subscriptions are purchased through Apple App Store In-App Purchases and Google Play Billing. Payment details are processed directly by Apple and Google and are governed by their respective privacy policies.

• Legal Requirements: We may disclose data if required by law, subpoena, or to protect the safety, properties, and legal rights of Ollo, our employees, and our users.

We retain your personal data and lesson progress for as long as your account is active. If you wish to delete your account, you have complete control over your data:

• Deletion Methods: You can initiate deletion directly in the profile settings tab of the Ollo mobile application, or by visiting our dedicated Go to Deletion Page on the website.

• What is Erased: Upon confirming account deletion, all personal profiles, email addresses, learning progress, voice history, streaks, and saved vocabulary lists are permanently deleted from our databases within 24 hours. This action is irreversible.

The security of your personal data is vital to us. We employ industry-standard administrative, physical, and electronic security measures to safeguard information against unauthorized access, alteration, disclosure, or destruction.

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal details, we cannot guarantee absolute security.

Our Service is intended for individuals who are at least 13 years of age. Ollo does not knowingly collect personal information from children under 13.

If we discover that a child under 13 has provided us with personal credentials, we immediately remove this data from our systems. If you are a parent or guardian and realize your child has submitted personal details, please contact us.

We may update our Privacy Policy periodically. We will notify you of any modifications by posting the updated Privacy Policy on this page and updating the "Last Updated" date at the top of the policy.

We recommend checking this page regularly for changes. All updates are effective immediately upon being posted.

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can contact us at:

Email: support@savvyx.app

Website Form: Visit our Contact Support to send a secure message directly to our team.